CHANGES TO CAMSHAFT AND CAMSHAFT KIT CORE ACCEPTANCE CRITERIA Caterpillar

  October 2002  

CHANGES TO CAMSHAFT AND CAMSHAFT KIT CORE ACCEPTANCE CRITERIA

Announcement

AVSpare Remanufactured Products Group is announcing changes to the core acceptance criteria for camshafts and camshaft kits (SELD0049-03).

Effective December 2, 2002 the new core acceptance criteria introduces an additional level of core refund to be assigned when a camshaft with excessive lobe and or journal damage is returned. The introduction of a ?partial core credit? will allow AVSpare to continue offering credit for excessively damaged, non-useable camshaft core when purchasing a Reman camshaft. The amount of partial credit given will vary by model.

Media Availability

For complete details, please refer to Reman Camshaft Acceptance Criteria SELD0049-03. The new criteria will be available on the dealer extranet at https://reman.cat.com effective November 1, 2002.

In addition to this website, copies of the revised criteria will be mailed to holders of the Remanufactured Products Guide. Dealers can also order the revised criteria (SELD0049-03) through normal literature order.

Core Management

Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts Information application describing all reman part/CAF and related information. Also refer to other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes, Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry, CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to properly manage core returns and monitor inspection performance. This information will be available to all dealers worldwide after your CMIS 2 conversion date. In the meantime,
please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core Management Systems & Operations Procedures (SELD0040), and Shipping Instructions (SELD0039), go to the Reman website and click on Procedures and Policies (listed under Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address -- [email protected]. For assistance with technical questions, call the Peoria Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail [email protected].